Irwin's Mountain Inn

Privacy Protection Policy
Guest Information

At Irwin’s Mountain Inn we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy, ‘Irwin’s Mountain Inn’ refers to the hotel and its affiliated companies. The words ‘Irwin's Mountain Inn’ and ‘we’ do not include third party hotel owners or third parties involved in the delivery of services, however, we have requested such hotel owners and third party suppliers to abide by the terms of our Privacy Protection Policy.

In this policy, personal information means information about you that is personally identifiable like your name, address, email address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by High Country Inn in the course of transacting business with an individual.

How You May Provide Us Your Personal Information
1. By making a reservation.
2. By providing it to us in communications regarding service delivery such as comment cards.
3. By making a reservation through our website.

Making a Reservation
When making a reservation it is necessary to have information in order to identify you, contact you and to process purchase and requests. This information usually includes your name, address, phone number, e-mail address, and credit card number and expiration date. It may also include, if you choose to share that information with us, your preferences of room type and location as well as any other information you share to ensure a comfortable and pleasurable stay.

Information Provided to us in Communications Regarding Service Delivery such as Comment Cards

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communication with you in respect to them, reviewing them with the hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

By Visiting Our Website
Our website does not collect personally identifiable information from your computer when you browse it and pages from our server. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address or any other personally identifiable information.

Why We Collect Personal Information
1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
2. To develop, enhance, market and provide products and services. For example, we look at our guest’s use of our services so that we can better understand how to improve our services.
3. To manage and develop our business and operations. For example, we analyze guest patterns of usage of our hotel and services to help us manage them efficiently and plan for future growth.
4. To meet legal and regulatory requirements.

When do we Disclose Personal Information
We disclose personal information only in these limited circumstances:
1. We may disclose a guest’s personal information to a person who, in the reasonable judgment of Irwin's Mountain Inn, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
2. Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Irwin’s Mountain Inn it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest’s personal information by Irwin's Mountain Inn to a third party will be made only on a confidential basis conditioned upon the information being used for the purpose for which it has been disclosed.

Principles
1. Irwin's Mountain Inn will not collect, use or disclose your personal information for any other purposed than those identified above, except with your consent.
2. Irwin's Mountain Inn will protect your personal information with appropriate security safeguards.
3. Irwin's Mountain Inn will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
4. Irwin's Mountain Inn will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
5. Irwin's Mountain Inn will honor your request to access your personal information in as timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposed at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at .

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to make a request in respect to your personal information please contact our Privacy Officer at or if you prefer by writing us at:

Irwin's Mountain Inn
PO Box 1198
Banff, AB
T1L 1B2