FAQ

Is the tap water safe to drink?

All of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and there are plenty of refill fountains around town, so make sure you bring your water bottles!

The Town of Banff website offers great information at banff.ca/Drinking-Water

Is there a local bus so I can get around without driving?

Certainly there is, it’s named Roam Transit and they’re a great way to get around. We offer complimentary (yes, FREE) bus passes for the local Banff Roam Routes. If you want to see their list of services, please check out their website: roamtransit.com

I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you?

Unfortunately we aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.

Is there parking available onsite? How tall is the parking garage?

Indeed! We have both outdoor parking as well as a small parkade for indoor parking spaces, but please be aware that parking spaces aren’t allocated. This means that it’s first come, first serve and on busy weekends, public holidays and during Summer, we highly recommend leaving your car and walking, cycling or taking a bus to travel around town.

The height limit is: 5′ 10″ or 1.77m.

I’d really love to arrive earlier than 4pm. Can I request an early check-in?

We aren’t able to make any guarantees. We recommend putting a note in when completing your booking or calling our Reservations Team and making a request that way. If your room isn’t ready when you arrive, we would be happy to hold onto your bags in the meantime.

I’ve got a furry friend, can I bring him/her with me?

As much as we would love to have ALL the pets, we only have very specific numbers of pet-friendly rooms available. Please call our Reservations Team 1(800) 379-0028 who will be able to confirm whether we have any rooms available. Our pet fees apply which is $30 per pet, per night plus tax!

What time is your hot tub open?

Our indoor hot tub is open daily from 9:00 am – 9:00 pm

We offer free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.

If you cancel within 72 hours (or don’t show up) then you will be charged our cancellation fee. This is the total of the first night of your stay, plus tax.

Holiday Cancellation Policy

Between December 20th, 2024 and January 4th, 2025, all reservations are subject to our Holiday Cancellation Policy. This means that for any booking you make for these suites between those dates will require a deposit of the first night plus tax. Any cancellations received after 4pm, 14 days prior to your arrival date will forfeit the deposit taken.

How do I get to Banff?

Easy peasy! First off you need to fly to Calgary, Alberta. Then it’s just an hour and a half drive West on the highway to Banff. If you don’t want to rent a car, we recommend your visit our location page on our webite: irwinsmountaininn.com/location

When can I check in? When do I have to leave by?

Easy! You can check-in any time from 4pm onwards, while check out is by 11am.

On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.

Something has come up and I need to modify my booking. Is that okay?

Sure! But you need to know a few important things. Making a modification can change the price of your room, lose availability or get additional fees. So please be careful!

Do I need to pay anything upfront when I reserve my room?

There is no deposit required! All we need is a credit card on file (sorry, no debit cards) as a guarantee on the room and the ability to enforce our cancellation policy. If you have booked three rooms or more, please see the group booking section below.

Where is good for Breakfast?

For an excellent Breakfast, we couldn’t recommend Pacini enough! If you want a great variety of options and phenomenal Italian style coffee, then look no further.